The Four Stages of Crisis
Recognize behavioral changes and match the response to the person’s level of escalation.
TRAINING PROGRAM
CRISIS PREVENTION & DE-ESCALATION
Help staff recognize escalation early, communicate effectively, and respond with confidence.
PROGRAM OVERVIEW
PREVENT ESCALATION BEFORE IT BECOMES A CRISIS
This training focuses on identifying early warning signs, understanding the four stages of crisis, using verbal and non-verbal communication strategically, and applying psychological approaches that reduce tension while preserving dignity and safety.
KEY LEARNING AREAS
De-escalation Approaches
Use calm, structured, psychologically informed strategies to reduce conflict and regain cooperation.
Post-Crisis Debriefing
Use Review, Record, and Relax to learn from incidents and support recovery.
BRING THIS TRAINING TO YOUR TEAM.
Customized sessions are available for organizations and staff groups.